Frequently Asked Questions

---

Browse our products, add items to your cart, and proceed to checkout. You will be prompted to sign in or create an account before completing your purchase. 

Orders can be modified or cancelled within [1 hours] of placement. Please contact our support team immediately for assistance. 

Product availability is displayed on each product page. If an item is out of stock, you will see an option to be notified when it becomes available. 

Yes, for large orders or corporate inquiries, please contact our sales team at sales@mvjglobal.in  

We accept credit cards, debit cards, net banking, UPI, and select wallet payments. All transactions are secure and encrypted. 

Cash on Delivery (COD) is available for select products and locations. This option will appear during checkout if applicable. 

Payments can be declined due to insufficient funds, incorrect details, or issues with your bank. Please verify your payment information or try a different method. =

Delivery charges vary based on product size and delivery location. Shipping costs are displayed at checkout before you confirm your order. 

Standard delivery typically takes [7-15 business days]. Express delivery options are available for select areas.

Once your order ships, you will receive an email/SMS with a tracking link. You can also track orders under Your Orders in your account. 

We deliver to most pin codes across India. Availability is confirmed at checkout when you enter your delivery address.

Items must be unused and in their original packaging. 

Yes, cancellations are allowed up to [X days] before the scheduled date. Please contact us for assistance. 

Select your preferred event or service, choose the date and time, and complete the booking online. 

Yes, but participants under 18 must be registered by a parent or legal guardian. 

In case of cancellation, we will notify you by email or phone, and issue a refund where applicable. 

Yes, creating an account allows you to track orders, save addresses, and access your purchase history. 

Log in to your account and navigate to My Profile to edit your details. 

Use the Forgot Password link on the login page to reset it securely. 

We use your data to process orders, personalize recommendations, improve services, and comply with regulations. Please refer to our Privacy Policy for details. 

Yes. We use encryption, secure servers, and access controls to protect your information. 

We only share data with trusted service providers (e.g., logistics partners) to fulfill orders and services. 

To request deletion, contact support@mvjglobal.in with your registered email ID. 

Our support team is available [Monday–Saturday, 9 AM–7 PM]. 

Effective Date: 26th September 2024

This Privacy Policy describes how MVJ Global Sports Private Limited (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you access or use our website, mobile application, or services (“Platform”).

By using our Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full      name
• Email      address
• Phone      number
• Billing      and shipping address
• Date      of birth (for events/eligibility)

b. Account Information

• Username      and password
• Preferences      and activity history

c. Transaction Information

• Order      details
• Payment      status (Note: We do not store card/banking details directly)

d. Technical Information

• IP      address
• Device      type
• Browser      type
• Operating      system
• Usage      data and browsing behavior

2. How We Use Your Information

We use your information to:

• Create      and manage your account
• Process      orders and deliver products
• Provide      customer support
• Manage      event registrations and bookings
• Improve      Platform functionality and user experience
• Send      updates, notifications, and promotional content
• Ensure      security and prevent fraud

3. Sharing of Information

We may share your data with:

a. Service Providers

• Logistics      partners
• Payment      gateways
• IT      and hosting providers

b. Event & Coaching Partners

• For      managing registrations and participation

c. Third-Party Vendors (Important)

• When      you contact or engage with vendors listed on our Platform
• We      may share basic contact details only to facilitate connection

⚠️ Important:
We are not responsible for how third-party vendors handle your data. You are advised to review their privacy policies separately.

4. Data Storage and Security

• We      implement reasonable security measures to protect your data
• Data      is stored on secure servers and protected against unauthorized access
• However,      no system is completely secure, and we cannot guarantee absolute security

5. Cookies and Tracking Technologies

We use cookies to:

• Improve      user experience
• Analyze      traffic and usage
• Remember      preferences

You can disable cookies through your browser settings.

6. Your Rights

You have the right to:

• Access      your personal data
• Request      correction or updates
• Request      deletion of your data (subject to legal obligations)
• Opt      out of marketing communications

To exercise these rights, contact us using the details below.

7. Data Retention

• We      retain your information only as long as necessary for business and legal      purposes
• Data      may be retained to comply with legal obligations or resolve disputes

8. Children’s Privacy

• Our      Platform is not intended for children under 18 without parental consent
• For      minors participating in events, data is collected with guardian approval

9. Third-Party Links

• Our      Platform may contain links to third-party websites or services
• We      are not responsible for their privacy practices or content

10. International Data Transfers

• Your      data may be stored or processed in India or other countries
• By      using our Platform, you consent to such transfers

11. Changes to Privacy Policy

• We      may update this Privacy Policy from time to time
• Changes      will be effective upon posting on the Platform
• Continued      use indicates acceptance of updated policy

12. Contact Information

  MVJ Global Sports Private Limited
📧Email: support@mvjglobal.in
📞Phone: +91 8433730108
🌐Website: www.mvjglobal.in

13. User Consent

By using our Platform, you consent to:

• Collection      and use of your data as described
• Sharing      of limited information with service providers and vendors

Effective Date: 3rd April 2026

At MVJ Global Sports Private Limited (“Company”, “we”, “our”, or “us”), we are committed to ensuring customer satisfaction through transparent and fair policies across our products, events, coaching programs, and venue bookings.

By making a purchase or booking on our Platform, you agree to this policy.

1. Products – Returns & Refunds

Return Eligibility

We accept returns for eligible products under the following conditions:

• Return      Window: Requests must be raised within 3 days of delivery
• Condition:
  • Product       must be unused
  • In       original packaging
  • With       all tags, labels, and accessories intact

    

Non-Returnable Items

The following items are not eligible for return:

• Perishable      goods
• Personal      care or hygiene products
• Opened      or used consumables (e.g., supplements, food items)
• Customized      or made-to-order products

Damaged / Incorrect Products

• If      you receive a damaged, defective, or incorrect item, you must notify us      within 24 hours of delivery with proof (photos/videos).
• Eligible      cases will receive a replacement or full refund.

Shipping Charges

• Shipping      charges are non-refundable
• Exception:      Refundable only if the return is due to our error (wrong/damaged product)

Inspection & Approval

• All      returned items are subject to inspection
• Refund/replacement      will be processed only after approval

2. Events & Coaching Programs

Customer Cancellations

• Cancellation      allowed up to 3 days before the scheduled event/session
• Eligible      cancellations may receive a partial or full refund (as per      event-specific terms)

No Refund Scenarios

• No-shows
• Cancellations      made after the allowed window

Rescheduling

• Rescheduling      may be allowed depending on availability and event policy
• Additional      charges may apply

Cancellation by MVJ Global

• If      an event or session is canceled by us:
  ✔ Customers are entitled to a 100% refund

Participation Disclaimer

• Participation      in sports or physical activities is voluntary and at your own risk
• No      refunds will be issued due to injury, personal reasons, or inability to      attend

3. Venue Bookings

Cancellation / Rescheduling

• Requests      must be made at least 7 days prior to the booking date

Refund Eligibility

Approved cancellations may receive a partial refund, after deductions for:

• Administrative      or processing fees
• Advance      payments made to third-party vendors
• Blocking      or reservation charges

Non-Refundable Cases

• Late      cancellations (within 7 days)
• No-shows
• Partially      used or unutilized bookings

4. Third-Party Vendor Services (Important)

• MVJ      Global may list or refer third-party vendors (e.g., infrastructure or      fabrication services)
• We do      not provide these services directly and do not process payments     for them
• Any      refund, cancellation, or dispute must be handled directly with the      respective vendor
• We      are not liable for any losses arising from such transactions

5. Refund Processing

Timeline

• Refunds      are processed within 15 business days after:
  • Approval       of request
  • Product       inspection (if applicable)

    

Mode of Refund

• Refunds      will be issued only to the original payment method
• In      certain cases, store credit or wallet balance may be offered

6. Right to Refuse

We reserve the right to:

• Reject      return/refund requests that do not meet policy conditions
• Refuse      refunds in cases of misuse, fraud, or policy abuse

7. Policy Updates

• We      may update or modify this policy at any time
• Changes      will be effective upon posting on the Platform

8. Contact Us

For any questions regarding refunds, cancellations, or billing:

MVJ Global Sports Private Limited
📧Email: support@mvjglobal.in
📞Phone: +91 8433730108
🌐Website: www.mvjglobal.in

9. Final Authority

• MVJ      Global reserves the final decision-making authority in all refund      and cancellation matters
• All      decisions will be made in a fair and reasonable manner

Effective Date: 

At MVJ Global Sports Private Limited (“Company”, “we”, “our”, or “us”), we aim to deliver products efficiently and reliably. By placing an order on our Platform, you agree to the terms below.

1. Standard Delivery

Delivery Timeline

• Orders      are typically delivered within 7–15 business days from the date of      dispatch 
• Delivery      timelines may vary based on location, product type, and logistics      conditions 

Order Processing

• Orders      are processed on business days (Monday–Saturday) 
• Orders      placed on Sundays or public holidays will be processed on the next working      day 

Tracking

• Once      shipped, you will receive a tracking link via SMS/email 
• Customers      are responsible for tracking their shipment and being available for      delivery 

2. Express Delivery

Availability

• Available      only in select locations 

Charges

• Additional      charges apply and are calculated at checkout 

Timeline

• Express      delivery orders are typically delivered within 2–5 business days     (depending on location) 

3. Large or Bulky Items

Special Handling

• Items      such as sports infrastructure, bulk equipment, or oversized goods may      require: 
  • Custom       logistics 
  • Special       transport arrangements 

    

Coordination

• Our      team will: 
  • Contact       you before dispatch 
  • Confirm       delivery schedule 
  • Inform       you of any additional charges 

    

4. Service Areas

Coverage

• Delivery      is available only in areas serviced by our logistics partners 

Restrictions

• Orders      to non-serviceable areas may be: 
  • Cancelled       
  • Refunded       (after deduction of payment gateway charges, if applicable) 

    

5. Delivery Attempts

• Our      delivery partners may attempt delivery 2–3 times 
• Failure      to accept delivery may result in: 
  • Return       of shipment 
  • Additional       re-delivery charges 

    

6. Title and Risk

Transfer of Ownership

• Ownership      and risk transfer to the customer upon successful delivery 

Responsibility

• MVJ      Global is not liable for: 
  • Damage       after delivery 
  • Loss       due to incorrect address provided by customer 

    

7. Delays & Force Majeure

We are not responsible for delays caused by:

• Natural      disasters 
• Weather      conditions 
• Strikes      or transport disruptions 
• Government      restrictions 

8. Incorrect Address / Failed Delivery

• Customers      must provide accurate delivery details 
• Re-delivery      may incur additional charges 

9. Contact Us

MVJ Global Sports Private Limited
📧Email: support@mvjglobal.in
📞Phone: +91 8433730108
🌐Website: www.mvjglobal.in

Effective Date: 3rd April 2026

At MVJ Global Sports Private Limited (“Company”, “we”, “our”, or “us”), we are committed to maintaining transparent, fair, and accurate pricing across all products and services offered on our Platform.

By using our Platform, you agree to the terms outlined below.

1. Currency and Taxes

Currency

• All      prices listed on the Platform are in Indian Rupees (INR)

Taxes

• Prices      are inclusive of applicable taxes unless stated otherwise
• Any      additional charges (e.g., shipping, handling, service fees) will be      clearly displayed at checkout

2. Pricing and Availability

Dynamic Pricing

• Prices,      offers, and availability of products/services may change at any time      without prior notice
• Pricing      may vary based on:
  • Location
  • Demand
  • Vendor       pricing (for marketplace listings)

    

Real-Time Updates

• Updated      prices will be reflected on the Platform as changes occur
• Items      added to cart are not reserved until payment is successfully completed

3. Product Descriptions and Information

Accuracy

• We      strive to ensure that product details including:
  • Descriptions
  • Images
  • Specifications
  • Pricing

are accurate and up to date

No Guarantee

• We      do not warrant that product information is:
  • Complete
  • Error-free
  • Fully       accurate at all times
• Actual      product appearance may vary slightly due to:
  • Lighting
  • Screen/display       differences
  • Manufacturing       variations

    

4. Errors, Corrections & Order Cancellation

Right to Correct

• We      reserve the right to:
  • Correct       errors in pricing, descriptions, or availability
  • Update       information without prior notice

    

Order Impact

• If      an error affects your order:
  • We       will notify you
  • You       may choose to proceed with corrected details or cancel

    

Order Cancellation

• We      reserve the right to:
  • Cancel       or refuse any order
  • Even       after confirmation or payment

    

Refunds

• If      payment has already been made for a canceled order:
  ✔ A full refund will be issued
  ✔ Processed to the original payment method

5. Promotions, Discounts & Offers

Validity

• All      offers, coupons, and discounts:
  • Are       valid only for a limited time
  • Cannot       be applied retroactively

    

Conditions

• Promotions      may:
  • Be       subject to additional terms
  • Be       limited to specific users, products, or regions

    

Abuse of Offers

• We      reserve the right to:
  • Cancel       orders
  • Revoke       discounts

in cases of misuse, fraud, or abuse of promotional offers

6. Third-Party Vendor Pricing (Marketplace Clause)

• Certain      products/services may be listed by third-party vendors
• Pricing      for such listings is:
  • Determined       by the vendor
  • Subject       to change without notice

⚠️ Important:
MVJ Global acts only as a platform/facilitator and is not responsible for:

• Pricing      decisions made by vendors
• Errors      or disputes related to vendor pricing

7. Payment Terms

• Full      payment must be made at the time of purchase unless otherwise specified
• Orders      will not be processed until payment is successfully received
• In      case of payment failure, the order will not be confirmed

8. Contact Us

For any questions regarding pricing, billing, or charges:

MVJ Global Sports Private Limited
📧Email: support@mvjglobal.in
📞Phone: +91 8433730108
🌐Website: www.mvjglobal.in

Effective Date: 3rd April 2026

This policy applies to all events, coaching programs, tournaments, and venue bookings conducted or facilitated by MVJ Global Sports Private Limited (“Company”, “we”, “our”, or “us”).

By registering, booking, or attending any event or venue, you agree to the following terms.

1. Admission & Participation

Ticket / Registration Requirement

• Entry      is permitted only with a valid ticket, booking confirmation, or      registration
• Proof      of identity may be required at entry

Compliance

• Participants      must follow:
  • All       event rules
  • Instructions       from MVJ Global staff
  • Venue       policies and safety guidelines

Failure to comply may result in removal without refund.

Age Restrictions

• Children      under 14 years must be accompanied by a parent or legal guardian
• Parents/guardians      are fully responsible for minors at all times

2. Prohibited Items & Conduct

Prohibited Items

The following are strictly not allowed:

• Alcohol
• Weapons      of any kind
• Hazardous      or flammable materials
• Illegal      substances

Prohibited Conduct

We reserve the right to refuse entry or remove any individual involved in:

• Disruptive,      abusive, or aggressive behavior
• Harassment,      discrimination, or intimidation
• Any      activity that threatens safety or violates rules

No refund will be provided in such cases.

3. Code of Conduct

All participants, guests, and vendors must:

• Treat      others with respect and professionalism
• Maintain      discipline and sportsmanship
• Follow      instructions from event officials

Violation may result in:

• Immediate      removal
• Ban      from future events

4. Health & Safety

Participants agree to:

• Follow      all applicable health and safety regulations
• Comply      with hygiene and sanitation practices
• Use      protective equipment where required

⚠️ Participation in sports or physical activities involves inherent risks.
You voluntarily assume all risks of injury, loss, or damage.

5. Photography & Media Consent

Recording

• Events      may be photographed, recorded, or live-streamed

Consent

By attending, you grant MVJ Global the right to:

• Use      your image, video, or likeness
• For      marketing, promotional, and documentation purposes

No compensation will be provided for such use.

6. Event Changes, Cancellations & Postponements

Communication

• Updates      will be shared via:
  • Registered       email
  • Phone       number

    

Modifications

We reserve the right to:

• Change      schedules
• Modify      venues
• Reschedule      events

Liability Disclaimer

• MVJ      Global is not responsible for:
  • Travel       expenses
  • Accommodation       costs
  • Any       indirect losses due to event changes

    

7. Venue Usage Policy

• Users      must:
  • Respect       venue property
  • Avoid       damage or misuse

    

Damages

• Any      damage caused will be:
  • Charged       to the user
  • Deducted       from deposits (if applicable)

    

8. Accessibility Policy

• We      aim to make our events accessible to all participants
• For      special assistance or accommodations, contact us in advance

9. Force Majeure

We are not liable for delays or cancellations caused by:

• Natural      disasters
• Government      restrictions
• Strikes      or disruptions
• Pandemics      or epidemics
• Events      beyond our reasonable control

10. Limitation of Liability

To the fullest extent permitted by law:

• MVJ      Global is not liable for:
  • Personal       injury
  • Loss       or theft of personal belongings
  • Any       indirect or consequential damages

Participation is entirely at your own risk.

11. Right to Refuse Entry

We reserve the right to:

• Deny      entry
• Remove      participants

…for violation of rules, safety concerns, or misconduct.

12. Policy Integration

This policy should be read along with:

• Terms      & Conditions
• Refund      & Cancellation Policy
• Privacy      Policy

13. Contact Us

For any queries:

MVJ Global Sports Private Limited
📧Email: support@mvjglobal.in
📞Phone: +91 8433730108
🌐Website: www.mvjglobal.in

This Agreement is entered between:MVJ Global Sports Private Limited (“Platform”) AND  Vendor/Service Provider (“Vendor”) 

1. Nature of Relationship

• MVJ      Global acts only as a technology platform/facilitator 
• Vendor      is an independent service provider 
• No      partnership, agency, or employment relationship exists 

2. Vendor ResponsibilitiesVendor agrees to:

• Provide      accurate business information 
• Deliver      services as promised 
• Comply      with all applicable laws and licenses 
• Maintain      quality, safety, and professionalism 

3. Platform Role

• We      only list or connect users with vendors 
• We      do not provide, manage, or control services 
• We      do not guarantee leads, bookings, or revenue 

4. Payments

• All      payments are directly between customer and vendor 
• MVJ      Global does not handle payments (unless separately agreed) 

5. LiabilityVendor agrees:

• Platform      is not liable for: 
  • Service       failure 
  • Customer       disputes 
  • Financial       losses 

  6. IndemnityVendor agrees to indemnify MVJ Global against:

• Legal      claims 
• Customer      disputes 
• Service-related      damages 

7. Listing Rights

• MVJ      Global may: 
  • Approve/reject       listings 
  • Remove       vendors at any time 
  • Modify       listing content 

  8. Termination

• Either      party may terminate association anytime 
• Platform      may remove vendor without prior notice 

9. ComplianceVendor must:

• Follow      all Indian laws 
• Maintain      GST, licenses, and certifications (if applicable) 

10. Governing Law

• Jurisdiction:      Mumbai, Maharashtra (India)

MVJ Global Sports Private Limited
📧Email: support@mvjglobal.in
📞Phone: +91 8433730108
🌐Website: www.mvjglobal.in